Splunk IT Service Intelligence (ITSI) is a flexible modern AIOps solution that provides end to end visibility for business and service monitoring as well as intelligent incident management.
Here at iDelta we have been working with ITSI for years, building services and KPIs to monitor a wide variety of use cases. Based on these years of experience, here we highlight a few services we can offer around this product.
ITSI Health Check and Tune up
On top of deep Splunk knowledge and the ITSI training courses, here at iDelta we think successful IT Service Intelligence implementations take a fair bit of experience before you get it right. Almost to the point where you have to get it wrong before you get it right. We are sure there are a significant number of IT Service Intelligence implementations out there not performing as they could and missing the mark in terms of their business value. Our ITSI consultants have the experience to help you get your ITSI implementation back on track.
Our ITSI Health Check and Tune Up will help you realise that missing business value while making sure that the KPIs, KPI Base Searches and event analytics components are running efficiently.
The output of this engagement can be an actionable report for your team to go ahead and implement or we can carry out the changes for you.
SVC Analysis
Are you running ITSI on Splunk Cloud under the SVC licensing model? We can conduct a short SVC usage analysis on your ITSI implementation, with results that will likely free up SVCs for other use cases – saving you license costs.
As well as focussing on IT Service Intelligence, we can run this analysis across your entire Splunk Cloud deployment. We’ve helped organisations make significant SVC savings using our analysis techniques.
Service Design and KPI Implementation
We love running workshops to analyse your business services, discovering the IT services that they rely on and designing a service hierarchy. We’ll work with you to understand the KPIs that matter and help you implement them in the most efficient manner. Getting the right set of thresholds across those KPIs is another critical aspect of a successful ITSI deliver and we’ve got years of experience delivering just that for our customers.
Event Analytics Implementation
Are you looking to benefit from IT Service Intelligence’s powerful event analytics features? Maybe you want to integrate with ServiceNow or another ticketing platform? Our Splunk IT Service Intelligence consultants can help you implement the event analytics solution you need to help reduce alert fatigue and get the results you want from ITSI’s powerful event analytics solution.
Next Steps…
Drop us an email outlining what your current issues or requirements are and we can take it from there: info@idelta.co.uk
